At Platanomelón we are 100% committed to protecting the privacy and security of our users and customers (i.e., yours). The people that form part of the Platanomelón team are also users and clients of other websites, and this is why we value and respect the importance that the privacy of personal data requires.
So, we will always be clear and transparent about what information we are getting, and what we will do with that information.
#Transparency – We are an open book when it comes to your data
#Property – Your data is yours and no one else’s
#Security – Your data is safe with us
#Tranquility – We do not, nor will we ever, sell your data to anyone
All personal data is collected and processed in accordance with the data protection laws of Spain and the European Union.
LOVE DIGITAL FACTORY , S.L. (B-66349838)
Sociedad española que actúa como matriz de Love Digital Factory Spain,S.L.
Plaza Pau Vila nº 1, Acceso A, Planta 1, 08039 Barcelona
Contact email: firstname.lastname@example.org
LOVE DIGITAL FACTORY SPAIN, S.L. (B-66522830)
A Spanish company which acts as the parent company of Love Digital Factory Spain, S.L. and which sells products through the Platform.
Palau de Mar 1, Access A, Floor 1, 08039, Barcelona
Contact email: email@example.com
Email of the Data Protection Officer: firstname.lastname@example.org
Your information is only yours. And, as such, you have a lot of rights related to your personal information:
If you want to exercise your rights, lodge a complaint, or if you simply have any doubts, do not hesitate to contact us by email at email@example.com.
At Platanomelón we only collect and process data that you voluntarily share with us. You don't have to give us any personal information, but if you choose not to, you may not be able to buy from us, and your shopping experience with us may be less than optimal. However, this is your choice. And we respect it.
Furthermore, please note that the provision of personal data requires a minimum age of 18 years or, where applicable, sufficient legal capacity to enter into a contract.
EThe data we may collect and process about you includes the following:
Optional information that you provide us with:
Any personal data you provide us with through our Chat – We provide this section so that you can make any queries you wish. In any case, we will only use this information to answer your questions at that time.
We ask you to provide true, accurate and complete information about your identity and legitimacy. We also ask you to keep us updated on your details.
If you provide us with any false, inaccurate, or incomplete information, we may deny you present or future access to and use of our platform or any of our content and/or services.
Likewise, we recommend that you keep your password safe in order to use our services and that you do not share it with third parties.
Of course! Cookies are a great invention that help us to offer you a better and more personalised user experience, and they're delicious too ;)
The only downside of Cookies is when they are used to track you all over the Internet, to bombard you with the same advert every time, or to encourage spamming on your social networks... Our Cookies aren’t like that. They are good Cookies.
What is fair and necessary. We will not keep your data for longer than is strictly necessary to fulfil the purposes for which it is being processed. In determining the appropriate retention period for your data, we will take into account the amount, nature and confidentiality of your personal data, the purposes for which we process it and whether we can achieve those purposes by other means.
In general, for customers who have made a purchase, the minimum retention period of their data on our systems will be 2 years, coinciding with the 2-year guarantee period for our products under European consumer guarantee regulations. In this way, and if the necessary conditions are met, we can offer you a replacement or refund free of charge whenever necessary.
Your personal data obtained for the sending of commercial communications and/or newsletters will be kept until you decide to revoke your consent and request to unsubscribe from this service.
When we no longer need to use your personal data, we will remove it from our systems and records or anonymise it so that we can no longer identify it.
Remember that you have the right to contact us at any time to have your data modified or deleted from our systems.
We do not, nor will we ever, sell your data to third parties. We want to earn and keep your trust, and we believe this is absolutely essential in this respect.
That said, in order to provide you with the best possible service and experience, we need the help of the best providers, which is why we feel it is essential to share some of your details with the following types of companies:
IT companies, as well as other platform providers that provide maintenance services, databases, and tools for sending newsletters and/or commercial information.
We may provide aggregate information and analytics about our users or customers to third parties, but before we do so, we ensure that they are non-identifying through a procedure that anonymises the data.
We guarantee that all third parties with whom we share your data comply with the European General Data Protection Regulation (GDPR). If you would like to know the exact list of companies we work with and their privacy policies, please contact us and we will be happy to provide you with more information on this subject.
In some instances, some of our suppliers may have their servers outside the European Economic Area (EEA).
Therefore, and in compliance with article 34.5 of the LOPD and 66.2 of the RLOPD, we inform you that in the event that the data provided by you are transferred or stored outside the European Economic Area (EEA), you will be expressly accepting the necessary transfer of international data to the international servers of said Platanomelón suppliers, the sole purpose being the storage of the data on the servers, and strictly necessary to be able to provide you with the service.
For information purposes, and without excluding those not listed here, some of the Platanomelón providers with international servers are Shopify, Google, Stripe, PayPal, Apple Pay, Amazon Pay, Klaviyo, Klarna and MailChimp. In any case, all international transfers will be carried out on the basis of Standard Contractual Clauses (STCs), after an assessment of the circumstances of the transfers and the additional measures we will apply, as well as the guarantees we will require from these suppliers to ensure an adequate level of protection of the data transferred.
If you have any further questions about the international transfer of your data, please contact us and we will be happy to provide you with more information on this subject.
The security of your data is our top priority. That is why we follow strict security procedures when storing or sharing your personal data with third parties, and to protect it from accidental loss, damage, or corruption. All data you provide to us is protected with 256-bit SSL encryption technology.
All payment data is transmitted via SSL over a dedicated network infrastructure and stored in accordance with PCI DSS Level 1 data security standards for the Payment Card Industry. Remember that Platanomelón employees do not have access to your debit or credit card details at any time.
There is no reason for you to worry, however, if you have any further questions about how we protect your data, please contact us and we will be happy to provide you with more information on this subject.
From time to time, we may make changes to this page to reflect how we process your data.
In the event that we make any significant changes, we will make them clear on this website, or by any other means of contact, such as email, so that you can review the changes before continuing to use Platanomelón.
We are always interested in the opinion of our users and clients.
You can contact us by sending an email to firstname.lastname@example.org , or by writing to us at:
Plaça Pau Vila 1, Acceso A Planta 1
08039 Barcelona, España
Last update: November 25, 2021