Privacy Policy
Introduction
At Platanomelón we are 100% committed to protecting the privacy and security of our users and customers (i.e., yours). The people that form part of the Platanomelón team are also users and clients of other websites, and this is why we value and respect the importance that the privacy of personal data requires.
So, we will always be clear and transparent about what information we are getting, and what we will do with that information.
Our principles
#Transparency – We are an open book when it comes to your data
#Property – Your data is yours and no one else’s
#Security – Your data is safe with us
#Tranquility – We do not, nor will we ever, sell your data to anyone
In accordance with our principles, and in compliance with the provisions of the European Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), as well as in compliance with applicable national data protection regulations, this new privacy policy sets out the following:
- Who is responsible for the processing of your personal data?
- Your information and your rights
- What personal data do we collect and process, and for what purpose?
- What is the legitimacy for the processing of your data?
- Information about Cookies
- How long is your data kept for?
- Who is your data shared with and why?
- How do we protect your personal data?
- Changes to the Privacy Policy
- How to contact us
All personal data is collected and processed in accordance with the data protection laws of Spain and the European Union.
1. Who is responsible for the processing of your data?
LOVE DIGITAL FACTORY , S.L. (B-66349838)
Sociedad española que actúa como matriz de Love Digital Factory Spain,S.L.
Plaza Pau Vila nº 1, Acceso A, Planta 1, 08039 Barcelona
Contact email: gdpr@platanomelon.com
LOVE DIGITAL FACTORY SPAIN, S.L. (B-66522830)
A Spanish company which acts as the parent company of Love Digital Factory Spain, S.L. and which sells products through the Platform.
Palau de Mar 1, Access A, Floor 1, 08039, Barcelona
Contact email: gdpr@platanomelon.com
Email of the Data Protection Officer: dpo@delvy.es
2. Your information and your rights
Your information is only yours. And, as such, you have a lot of rights related to your personal information:
- The right to be informed about how your personal information is used (such as right now by reading these words).
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate personal information we hold about you.
- The right to request the deletion of your data, or to stop its processing or collection, in some cases.
- The right to discontinue direct sales marketing messages or the Newsletter, and to withdraw your consent to further content-based processing at any time.
- The right to request that we transfer elements of your data both to you and to other service providers.
- The right to lodge a complaint with the data protection regulator (such as the Spanish Data Protection Agency).
If you want to exercise your rights, lodge a complaint, or if you simply have any doubts, do not hesitate to contact us by email at gdpr@platanomelon.com.
3. What personal data do we collect and process, and for what purpose?
At Platanomelón we only collect and process data that you voluntarily share with us. You don't have to give us any personal information, but if you choose not to, you may not be able to buy from us, and your shopping experience with us may be less than optimal. However, this is your choice. And we respect it.
Furthermore, please note that the provision of personal data requires a minimum age of 18 years or, where applicable, sufficient legal capacity to enter into a contract.
EThe data we may collect and process about you includes the following:
- Identifying information: your name, address and contact details – This information includes your email address, mobile phone number, billing address and shipping address. This information is essential, for example, to be able to enter into a purchase contract with you (more information on the Terms and Conditions page), psend you your orders, inform you of their status, send you your invoice/receipt of purchase, notify you of any incident related to your orders or ask you for additional information if it is not complete in order to be able to process your purchase. We will only ask you for your ID number when the shipments are to be sent to the Canary Islands. If you wish, and if you expressly give us your explicit consent during the purchasing process, we will use your email address to send you newsletters with content developed by our sexologists or commercial information about new products or offers. If necessary, we will use email, SMS, or WhatsApp to notify you. If you do not wish to be contacted by any of these channels, please contact us before making your purchase.
- Technical information – This information includes technical details about the device(s) you use to visit our website (device type, IP address, screen size, pages viewed, source page, time on page...) and details of how you use our website. This information is essential in order to protect our website (and therefore your personal data), as well as to improve our website and adapt its settings to your preferences and needs. We also use this information for analytical purposes, to make our website as intuitive as possible and navigation easier for you.
- Your payment information (in part) – Don't worry, for your security, we do not store on our servers nor do we have access to your full credit/debit card number (only the last 4 digits), let alone the CVV of your credit/debit card. As for other alternative payment methods such as PayPal, Amazon Pay, Apple Pay or Klarna, we only have the linked email with which the payment has been made, nothing else. This information is indispensable for collecting payments, making refunds, and preventing or detecting possible fraud with stolen or lost cards.
- Your purchase history – We keep a record of your purchase history with us in order to provide you with the best customer service, assistance in case of problems, to manage refunds or returns, or suggest products that may be of interest to you (always with your explicit authorisation).
- Your contact history with us – We keep a record of your contact history with us, whether via email, SMS, WhatsApp, or Chat, in order to provide you with the best possible customer service, as well as to train our teams.
- Your review of our products – When you leave a review about one of our products, we store it so that we can show it to users/customers who may be interested in said product. In this case, we only collect your name, your email address, your rating of our product and your comments about it. Your email address will never be shown on the page. Your name will be displayed (first name only, not surname), but if you wish you can make up a nickname or request that the rating be anonymous at the time of posting.
- Information you provide in order to book an online consultation with our sexologists – That is, identifying information: name, surname, email address and age, as well as other relevant information to meet your request.
- Information you provide us with to join the Platanomelón Club – That is, identifying information: name, surname, email address and password.
- Information you provide us with to become a member – That is, identifying information: name, surname, email address and password.
Optional information that you provide us with:
- Your date of birth – Optionally, you can provide us with your date of birth to accumulate more points (meloncitos) at part of our points programme. This information will only be used for statistical and analytical purposes of our users.
- Information about your gender – Optionally, you can provide us with your gender to accumulate more points (meloncitos) at part of our points programme. This information will be used for statistical and analytical purposes of our users, as well as to be able to recommend personalised products to you.
- Information about your sexual orientation – Optionally, you can provide us with information about your sexual orientation in order for us to recommend products and services according to your needs and preferences. In any case, this information will only be used for these purposes.
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Any personal data you provide us with through our Chat – We provide this section so that you can make any queries you wish. In any case, we will only use this information to answer your questions at that time.
We ask you to provide true, accurate and complete information about your identity and legitimacy. We also ask you to keep us updated on your details.
If you provide us with any false, inaccurate, or incomplete information, we may deny you present or future access to and use of our platform or any of our content and/or services.
Likewise, we recommend that you keep your password safe in order to use our services and that you do not share it with third parties.
4. What is the legitimacy for the processing of your data?
- Express consent: by registering on our platform to accumulate points for each of your purchases (Loyalty Programme). We will also ask for your express consent for the following purposes: subscribing to the newsletter, sending commercial communications, answering your queries and/or requests, earning money as a member, booking appointments with employees (sexologists) and answering surveys (quizzes).
- Legitimate interest: carrying out the necessary checks to detect and prevent possible fraud when registering to accumulate points, as well as handling your requests or queries and provide the proper service.
- Implementation of the contractual and/or pre-contractual relationship: your data is necessary for the implementation of the services you have contracted, as well as to manage your purchases, order deliveries and possible problems that may arise. .
5. Do you use Cookies?
Of course! Cookies are a great invention that help us to offer you a better and more personalised user experience, and they're delicious too ;)
The only downside of Cookies is when they are used to track you all over the Internet, to bombard you with the same advert every time, or to encourage spamming on your social networks... Our Cookies aren’t like that. They are good Cookies.
That said, as this is an important and extensive subject, we have prepared a Cookie Policy where you will find all about them, so that you have all the information you need if you want to know more about this subject
6. How long is your data kept for?
What is fair and necessary. We will not keep your data for longer than is strictly necessary to fulfil the purposes for which it is being processed. In determining the appropriate retention period for your data, we will take into account the amount, nature and confidentiality of your personal data, the purposes for which we process it and whether we can achieve those purposes by other means.
In general, for customers who have made a purchase, the minimum retention period of their data on our systems will be 2 years, coinciding with the 2-year guarantee period for our products under European consumer guarantee regulations. In this way, and if the necessary conditions are met, we can offer you a replacement or refund free of charge whenever necessary.
Your personal data obtained for the sending of commercial communications and/or newsletters will be kept until you decide to revoke your consent and request to unsubscribe from this service.
When we no longer need to use your personal data, we will remove it from our systems and records or anonymise it so that we can no longer identify it.
Remember that you have the right to contact us at any time to have your data modified or deleted from our systems.
7. Who is your data shared with and why?
We do not, nor will we ever, sell your data to third parties. We want to earn and keep your trust, and we believe this is absolutely essential in this respect.
That said, in order to provide you with the best possible service and experience, we need the help of the best providers, which is why we feel it is essential to share some of your details with the following types of companies:
- Companies that carry out activities to deliver your purchases, such as payment service providers, warehouses, order packers and transportation companies. For example: Stripe, Klarna, AmazonPay, Correos, Correos Express, Sending or DHL, among others.
- Companies that develop technical resources for the support and access of this website or any of its features. For example: Shopify or DigitalOcean, among others.
- Companies that independently carry out activities to collect user ratings or reviews. For example: TrustedShops, among others.
- Professional service providers, such as marketing agencies, advertising partners, hosting companies and member programmes that help us run our business. For example, Google, Awin or Refersion, among others.
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IT companies, as well as other platform providers that provide maintenance services, databases, and tools for sending newsletters and/or commercial information.
- Credit reference agencies, security agencies and fraud prevention agencies so that we can tackle fraud.
- Group companies, as sometimes different companies of our group are in charge of different activities, which will not involve direct commercial actions towards users.
- Social networks that help us create personalised audiences from personal data files, allowing us to create a targeted audience for our advertising campaigns. For example: Facebook and Instagram.
We may provide aggregate information and analytics about our users or customers to third parties, but before we do so, we ensure that they are non-identifying through a procedure that anonymises the data.
In order to be able to offer you Klarna's payment method, we may pass on your personal contact details and order details to Klarna during the checkout process so that it can assess whether you qualify for Klarna's payment methods and adapt them to each user. The personal data transferred is processed in accordance with Klarna's privacy policy.
We guarantee that all third parties with whom we share your data comply with the European General Data Protection Regulation (GDPR). If you would like to know the exact list of companies we work with and their privacy policies, please contact us and we will be happy to provide you with more information on this subject.
Transfer of international data
In some instances, some of our suppliers may have their servers outside the European Economic Area (EEA).
Therefore, and in compliance with article 34.5 of the LOPD and 66.2 of the RLOPD, we inform you that in the event that the data provided by you are transferred or stored outside the European Economic Area (EEA), you will be expressly accepting the necessary transfer of international data to the international servers of said Platanomelón suppliers, the sole purpose being the storage of the data on the servers, and strictly necessary to be able to provide you with the service.
For information purposes, and without excluding those not listed here, some of the Platanomelón providers with international servers are Shopify, Google, Stripe, PayPal, Apple Pay, Amazon Pay, Klaviyo, Klarna and MailChimp. In any case, all international transfers will be carried out on the basis of Standard Contractual Clauses (STCs), after an assessment of the circumstances of the transfers and the additional measures we will apply, as well as the guarantees we will require from these suppliers to ensure an adequate level of protection of the data transferred.
If you have any further questions about the international transfer of your data, please contact us and we will be happy to provide you with more information on this subject.
8. Your personal data is protected
The security of your data is our top priority. That is why we follow strict security procedures when storing or sharing your personal data with third parties, and to protect it from accidental loss, damage, or corruption. All data you provide to us is protected with 256-bit SSL encryption technology.
All payment data is transmitted via SSL over a dedicated network infrastructure and stored in accordance with PCI DSS Level 1 data security standards for the Payment Card Industry. Remember that Platanomelón employees do not have access to your debit or credit card details at any time.
As aforementioned, we may share your information with trusted third parties for the purposes set out in this privacy policy, but we require all third parties to have in place appropriate technical and operational security measures to protect your personal data, in accordance with Spanish and EU data protection laws.
There is no reason for you to worry, however, if you have any further questions about how we protect your data, please contact us and we will be happy to provide you with more information on this subject.
9. Changes to the Privacy Policy
From time to time, we may make changes to this page to reflect how we process your data.
In the event that we make any significant changes, we will make them clear on this website, or by any other means of contact, such as email, so that you can review the changes before continuing to use Platanomelón.
10. How to contact us
We are always interested in the opinion of our users and clients.
If you have any questions or comments about our privacy policy, want us to stop using your information, want to exercise any of the rights set out above or have any complaints, please do not hesitate to contact us, we will be happy to answer any of your questions.
You can contact us by sending an email to gdpr@platanomelon.com , or by writing to us at:
Platanomelón
Plaça Pau Vila 1, Acceso A Planta 1
08039 Barcelona, España
Last update: November 25, 2021